The Six Sigma is a continuous improvement system focused on the reduction of imperfections of all kind of processes, through the management of detours that cause them, by means of several analytic and statistics tools. In this way, low quality costs are reduced and customer's satisfaction is increased.
To obtain a general idea of Six Sigma's continuous improvement system and its application in the industrial, distribution and/or services area.
- Origin of Six Sigma
- Concept of the Voice of the customer
- Hoshin Kanri
- CTX Requirement (quality, cost, process, security, delivery.....)
- Visual map of Lean Six Sigma tools, when and how to use them, priorities, difficulties.
- Study case
Managers, middle management, supervisors, technical staff and all those professionals that participate and motivate a change.
No previous knowledge is required.